Responsible Gambling at Spinjo Casino

Our Commitment to Responsible Gambling

At Spinjo Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be entertainment, and we take our responsibility to promote responsible gambling practices seriously. We actively work to prevent problem gambling and support players who may be experiencing difficulties.

Our approach is guided by a strong ethical framework and compliance with New Zealand gaming regulations. We invest in tools, resources, and player support to ensure that gambling remains fun and within your control.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of background or experience. It is important to recognise the warning signs in yourself and others. If you notice any of the following behaviours, it may indicate a problem:

• Spending more money or time gambling than intended
• Thinking about gambling constantly, even when not playing
• Needing to gamble with increasing amounts to achieve the same excitement
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Lying to family, friends, or professionals about the extent of your gambling
• Gambling to escape problems, stress, or negative emotions
• Chasing losses by gambling more to recover money lost
• Risking relationships, employment, or educational opportunities due to gambling
• Borrowing money or experiencing financial difficulties because of gambling
• Returning to gambling after periods of abstinence

If you recognise any of these signs in yourself or someone else, support is available and seeking help is a sign of strength.

Self-Assessment Questions

Ask yourself these questions to help assess your gambling habits:

• Do you gamble longer than you intend to?
• Do you gamble with money you cannot afford to lose?
• Have friends or family expressed concern about your gambling?
• Do you feel guilty or anxious about your gambling?
• Have you tried unsuccessfully to cut down or stop gambling?
• Do you gamble to cope with stress, worry, or unhappiness?
• Have you missed work, study, or social activities because of gambling?
• Has gambling affected your physical or mental health?

If you answered yes to any of these questions, it may be time to review your gambling habits and consider seeking support.

Setting Personal Limits

Taking control of your gambling is easier when you set clear personal limits before you play. Spinjo Casino provides several tools to help you manage your spending and time:

Deposit Limits

You can set a maximum amount of money you are willing to deposit over a specified period (daily, weekly, or monthly). Once you reach your limit, you will not be able to deposit further funds until the period resets. This helps ensure you only gamble with money you can afford to lose.

Loss Limits

Set a maximum amount of money you are willing to lose over a given period. If your losses reach this limit, your account will be temporarily restricted from further play.

Time Limits

Set a maximum duration for your gaming sessions. When your time is up, you will receive a reminder and the option to log out. This prevents excessive play and helps maintain a healthy balance with other activities.

Wager Limits

Control the maximum amount you can bet per spin or hand. This provides an additional layer of protection against rapid losses and encourages more controlled gameplay.

You can manage all these limits through your account settings at any time. We encourage you to set limits that feel comfortable and realistic for your personal circumstances.

Self-Exclusion and Cooling-Off Periods

If you feel that your gambling has become problematic, you have the option to self-exclude from Spinjo Casino. Self-exclusion is a powerful tool that prevents you from accessing your account for a period you choose.

Self-Exclusion

You can request self-exclusion for a minimum period of 6 months, extendable to several years, or until you contact us to have the restriction lifted. During the self-exclusion period, your account will be closed and you will not be able to access Spinjo Casino services. You will not receive marketing communications from us, and any remaining funds in your account will be securely held.

Cooling-Off Period

If you need a shorter break from gambling, you can request a cooling-off period of between 24 hours and 6 weeks. During this time, your account will be suspended, and you will not be able to log in or place bets. After the cooling-off period expires, your account will be reactivated unless you choose to extend it or request full self-exclusion.

To request self-exclusion or a cooling-off period, contact our support team, and they will process your request immediately.

Reality Checks and Session Reminders

Spinjo Casino provides automatic reality checks and session reminders to help you stay aware of your gameplay:

• Session Reminders: After a set period of continuous play (e.g., every 30 minutes), you will receive a pop-up reminder showing how long you have been playing and how much you have spent. This gives you the opportunity to reflect and decide whether to continue.
• Reality Checks: These notifications display key information about your session, including time elapsed, money wagered, and net balance, helping you make informed decisions about your play.

You can customise the frequency of these reminders in your account settings, or disable them if you prefer, though we recommend keeping them active as a helpful safeguard.

Protection of Minors

Spinjo Casino is strictly for adults aged 18 and over. We have zero tolerance for underage gambling and implement rigorous measures to prevent minors from accessing our platform:

• All players must verify their age and identity during account registration
• We use age verification technology to confirm eligibility before account activation
• We do not allow account creation by individuals under 18, and any accounts found to belong to minors are immediately closed
• Parents and guardians can request blocking of gaming sites through third-party filtering software

If you become aware of a minor accessing our platform, please contact us immediately so we can take appropriate action.

Helpful Resources and Helplines for New Zealand

If you or someone you know is struggling with problem gambling, a range of free and confidential support services are available in New Zealand:

Problem Gambling Foundation

The Problem Gambling Foundation provides free, confidential counselling and support services. You can contact them through their website or call their helpline.

• Website: pgf.nz
• Telephone: 0800 664 262 (free call)

Gamblers Anonymous

Gamblers Anonymous is a peer-support organisation with meetings throughout New Zealand for people seeking help with problem gambling.

• Website: gamblersanonymous.org.nz

Department of Internal Affairs

The Department of Internal Affairs regulates gambling in New Zealand and provides information on problem gambling support.

• Website: dia.govt.nz

1Doc Global – Counselling Services

Offers confidential online and telephone counselling services that can help with problem gambling.

• Telephone: 0800 327 648 (free call)

How to Get Help

Taking the first step to seek help is important. Here's what you can do:

• Contact a helpline: Reach out to the Problem Gambling Foundation or another support service listed above. All calls are free and confidential.
• Speak to someone you trust: Share your concerns with a friend, family member, or healthcare provider who can offer support.
• Use self-exclusion: If you need immediate protection from gambling, use our self-exclusion or cooling-off tools to restrict your access.
• Seek professional counselling: A counsellor or therapist with experience in gambling issues can provide tailored support.
• Join a support group: Gamblers Anonymous and similar groups provide peer support and practical advice.

Remember, problem gambling is a treatable condition, and support services are designed to help you regain control.

Our Responsible Gambling Tools

Spinjo Casino is committed to providing you with the tools and features to gamble responsibly:

• Account limits: Set deposit, loss, time, and wager limits tailored to your needs
• Self-exclusion: Temporarily or permanently close your account
• Cooling-off periods: Take a break from gambling for a set duration
• Reality checks: Regular reminders about your session activity and spending
• Session time tracking: Monitor how long you have been playing
• Transparent gambling information: Clear odds and rules displayed for all games
• No aggressive marketing: We do not encourage excessive play through misleading promotions
• Underage protection: Strict age verification and blocking mechanisms

All of these tools are available to you at no cost and can be accessed or modified at any time through your account settings.

Further Information

For more information about our policies, please review our Terms and Conditions and Privacy Policy. You can also visit our main site to learn more about Spinjo Casino and our commitment to responsible gaming.

If you have any questions about responsible gambling or need assistance with your account, our support team is here to help.