Privacy Policy
1. Introduction
Spinjo Casino is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We comply with the Privacy Act 2020 and other applicable New Zealand privacy legislation. Please read this policy carefully to understand our practices regarding your personal data.
2. Data Controller Information
Spinjo Casino is the data controller responsible for your personal information. We are committed to operating transparently and in accordance with New Zealand privacy principles.
For any questions about our data handling practices, you may contact us using the details provided in the Contact Information section below.
3. What Data We Collect
Personal Information
When you register an account with Spinjo Casino or use our services, we collect personal information including but not limited to:
- Your name, date of birth, and contact details
- Email address and phone number
- Residential address and identification documents
- Financial information, including payment methods and banking details
- Account preferences and gaming history
Technical Information
We automatically collect certain technical information when you access Spinjo Casino:
- IP address and device identifiers
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and clickstream data
- Log data and access times
Gaming Information
We collect data related to your gaming activity on our platform, including:
- Games played and wagering amounts
- Wins, losses, and account balance history
- Deposit and withdrawal transactions
- Bonus usage and promotional participation
4. How We Use Your Data
Spinjo Casino uses the information we collect for the following purposes:
- Establishing and managing your account
- Processing deposits, withdrawals, and other transactions
- Verifying your identity and preventing fraud
- Complying with legal and regulatory obligations
- Providing customer support and responding to inquiries
- Sending promotional communications and offers (with your consent)
- Analysing platform usage to improve our services
- Implementing responsible gambling measures
- Investigating suspected breaches of our terms and conditions
5. Cookies and Tracking Technologies
Spinjo Casino uses cookies and similar tracking technologies to enhance your experience and understand how you interact with our platform. These include:
- Essential Cookies: Required for core functionality, login, and security
- Performance Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You may control cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use features of Spinjo Casino. For more information, please visit our cookie management settings through our website.
6. Data Sharing with Third Parties
Spinjo Casino may share your personal information with trusted third parties in the following circumstances:
- Payment Processors: Financial institutions and payment gateways to process transactions
- Verification Services: Identity verification and age confirmation providers
- Regulatory Authorities: Gaming commissions, tax authorities, and law enforcement when required by law
- Service Providers: Third-party vendors who assist with customer support, analytics, and platform maintenance
- Responsible Gambling Partners: Self-exclusion and problem gambling support organisations
We ensure all third parties are bound by confidentiality obligations and use your data only for specified purposes.
7. Data Retention Period
Spinjo Casino retains your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Account information is retained while your account is active and for up to seven years after closure for regulatory compliance
- Transaction records are retained in accordance with New Zealand tax and financial regulations
- Marketing data is retained until you unsubscribe or withdraw consent
- Technical logs are typically retained for twelve months
Upon request and where legally permissible, we will delete personal information that is no longer necessary for our operations.
8. Your Rights
Under New Zealand privacy legislation, you have the following rights:
- Right of Access: You may request access to the personal information Spinjo Casino holds about you
- Right of Correction: You may request that we correct inaccurate or incomplete information
- Right of Deletion: You may request deletion of your personal information, subject to legal obligations
- Right to Object: You may object to our use of your data for marketing or other purposes
- Right to Withdraw Consent: Where we process data based on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details provided in the Contact Information section.
9. Security Measures
Spinjo Casino implements comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL encryption technology for all data transmissions
- Secure password protocols and multi-factor authentication options
- Regular security audits and penetration testing
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and confidentiality
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted over the internet.
10. Changes to This Policy
Spinjo Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the revised policy through our website and updating the effective date.
Your continued use of Spinjo Casino following the posting of revised Privacy Policy terms means that you accept and agree to the changes.
11. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
- Email: [email protected]
- Mailing Address: Spinjo Casino, Auckland, New Zealand
You may also review our Terms and Conditions and Responsible Gambling information for additional details about how we operate.
If you have concerns about our privacy practices that we have not resolved to your satisfaction, you may lodge a complaint with the Privacy Commissioner at www.privacy.org.nz.